Somerset Bus Back Better Engagement Survey

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Response Details

Response Details
From «Anonymous»
Date Started: 15 Aug 2021 15:45. Last modified: 15 Aug 2021 15:57
Status Complete
Response ID #1031879

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Somerset Bus Back Better Engagement Survey

Somerset County Council (SCC) are in the process of drafting a Bus Services Improvement Plan (BSIP), in collaboration with the County's bus and community transport operators. WSP are supporting SCC through the process, including the public engagement. They will collate and analyse the responses to this survey. Please note that the responses you provide will only be used for the purpose of shaping the content of the BSIP

This is in line with the Government's new National Bus Strategy - Bus Back Better, which requires all English local transport authorities to work with local bus operators to come up with achievable plans for improving their local services and set out what additional Government investment is needed to encourage more people to use public transport.

As an important part of the plan, we wish to find out what you think would improve local bus services and what would make you use public transport more. We are keen to hear from people who already use public transport and those who do not.

Participation in this survey by persons under 16 years of age will require the permission from a parent or guardian.

1.

Are you a resident of Somerset or are you visiting?

You must provide an answer to this question.

  • I live in Somerset
  • I am visiting Somerset

2.

Have you taken the bus during your visit to Somerset?

You must provide an answer to this question.

  • Yes
  • No

2

How often do you generally travel by bus in Somerset?

You must provide an answer to this question.

  • Frequently
  • Sometimes
  • Rarely
  • Never

3

How satisfied are you with the bus services in Somerset?

You must provide an answer to this question.

  • Very satisfied
  • Satisfied
  • Neither satisfied nor dissatisfied
  • Somewhat dissatisfied
  • Very dissatisfied

4A

What prevents you from using the bus more/ at all (please tick all boxes that apply)

  • Cost
  • Difficulty with luggage
  • Buses do not go where I want to go
  • I do not know what is available
  • Too slow
  • I do not feel safe using buses
  • There are no services where I live
  • There are no services available in my area when I need to travel
  • I find it difficult to be able to get on or off buses

4A

What would encourage you to use the bus more (please select up to three options)

Select between 1 and 3 options.

  • Better information
  • Better quality buses
  • Better waiting facilities (bus shelters / bus stations)
  • Extra services in the morning or later in the evening
  • Lower fares
  • More direct services
  • More reliable services (buses turn up when the timetable says they should)
  • More space for wheelchairs or buggies

4B

What improvements to the buses and bus services would you like to see introduced in Somerset?

  • Better integration with rail services
  • Cleaner, lower emission vehicles
  • Better accessible buses
  • Wi-Fi available on board buses
  • Mobile ticketing
  • A single ticket I can use on all buses
  • Real time information tracking - being able to see where the bus is
  • Easy to read timetabling
  • More frequent early services
  • More frequent evening and weekend services
  • More on demand services

5A

If you needed to get somewhere you do not normally visit and were using the bus, how would you find out details of what was available?

Select between 1 and 3 options.

  • Paper timetable
  • Timetable at the bus stop
  • Telephone enquiry
  • Council website
  • Bus company website
  • Other website
  • App
  • Word of mouth - e.g. friend / relative / other

5B

As you have said that you have used the bus, how did you find out the times of your bus? (please select all that apply)

  • Already knew
  • Paper timetable
  • Timetable at the bus stop
  • Telephone enquiry
  • Council website
  • Bus company website
  • Other website
  • App
  • Word of mouth - e.g. friend / relative / other

6

To which gender do you identify?

You must provide an answer to this question.

  • Female
  • Male
  • Transgender female
  • Transgender male
  • Gender variant
  • Non-conforming
  • Prefer not to say

7

Which age group are you?

You must provide an answer to this question.

  • Under 16
  • 16-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65-74
  • Over 75
  • Prefer not to say

8

Do you have a disability?

You must provide an answer to this question.

  • Yes
  • No
  • Prefer not to say

9

Do you have a concessionary pass which entitles you to free / reduced travel fares?

You must provide an answer to this question.

  • Yes
  • No
  • Prefer not to say

9B

As a concessionary bus pass holder, would you be prepared to pay a fare for a better bus service?

You must provide an answer to this question.

  • Yes
  • No
  • Not Sure

Over to you -

Please let us know your thoughts (Max 500 words) on bus services in Somerset

Better times for buses for commuters to save cars on the road. More direct services. Ability to use one ticket on multiple buses. More buses which are electric or lower emissions or fuel efficient.

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Survey Complete.

Thank you for taking the time to complete this survey. It is very much appreciated.

Your views will be used to help shape our Bus Service Improvement Plan.

Please visit Somerset.gov.uk for up to date details on Public Transport.