Somerset Bus Back Better Engagement Survey
Summary of Responses
1.
Are you a resident of Somerset or are you visiting?
| Option | Results | Count |
|---|---|---|
| I live in Somerset | ||
| I am visiting Somerset |
2.
Have you taken the bus during your visit to Somerset?
| Option | Results | Count |
|---|---|---|
| Yes | ||
| No |
2
How often do you generally travel by bus in Somerset?
| Option | Results | Count |
|---|---|---|
| Frequently | ||
| Sometimes | ||
| Rarely | ||
| Never |
3
How satisfied are you with the bus services in Somerset?
| Option | Results | Count |
|---|---|---|
| Very satisfied | ||
| Satisfied | ||
| Neither satisfied nor dissatisfied | ||
| Somewhat dissatisfied | ||
| Very dissatisfied |
4A
What prevents you from using the bus more/ at all (please tick all boxes that apply)
| Option | Results | Count |
|---|---|---|
| Cost | ||
| Difficulty with luggage | ||
| Buses do not go where I want to go | ||
| I do not know what is available | ||
| Too slow | ||
| I do not feel safe using buses | ||
| There are no services where I live | ||
| There are no services available in my area when I need to travel | ||
| I find it difficult to be able to get on or off buses |
4A
What would encourage you to use the bus more (please select up to three options)
| Option | Results | Count |
|---|---|---|
| Better information | ||
| Better quality buses | ||
| Better waiting facilities (bus shelters / bus stations) | ||
| Extra services in the morning or later in the evening | ||
| Lower fares | ||
| More direct services | ||
| More reliable services (buses turn up when the timetable says they should) | ||
| More space for wheelchairs or buggies |
4B
What improvements to the buses and bus services would you like to see introduced in Somerset?
| Option | Results | Count |
|---|---|---|
| Better integration with rail services | ||
| Cleaner, lower emission vehicles | ||
| Better accessible buses | ||
| Wi-Fi available on board buses | ||
| Mobile ticketing | ||
| A single ticket I can use on all buses | ||
| Real time information tracking - being able to see where the bus is | ||
| Easy to read timetabling | ||
| More frequent early services | ||
| More frequent evening and weekend services | ||
| More on demand services |
5A
If you needed to get somewhere you do not normally visit and were using the bus, how would you find out details of what was available?
| Option | Results | Count |
|---|---|---|
| Paper timetable | ||
| Timetable at the bus stop | ||
| Telephone enquiry | ||
| Council website | ||
| Bus company website | ||
| Other website | ||
| App | ||
| Word of mouth - e.g. friend / relative / other |
5B
As you have said that you have used the bus, how did you find out the times of your bus? (please select all that apply)
| Option | Results | Count |
|---|---|---|
| Already knew | ||
| Paper timetable | ||
| Timetable at the bus stop | ||
| Telephone enquiry | ||
| Council website | ||
| Bus company website | ||
| Other website | ||
| App | ||
| Word of mouth - e.g. friend / relative / other |
6
To which gender do you identify?
| Option | Results | Count |
|---|---|---|
| Female | ||
| Male | ||
| Transgender female | ||
| Transgender male | ||
| Gender variant | ||
| Non-conforming | ||
| Prefer not to say |
7
Which age group are you?
| Option | Results | Count |
|---|---|---|
| Under 16 | ||
| 16-24 | ||
| 25-34 | ||
| 35-44 | ||
| 45-54 | ||
| 55-64 | ||
| 65-74 | ||
| Over 75 | ||
| Prefer not to say |
8
Do you have a disability?
| Option | Results | Count |
|---|---|---|
| Yes | ||
| No | ||
| Prefer not to say |
9
Do you have a concessionary pass which entitles you to free / reduced travel fares?
| Option | Results | Count |
|---|---|---|
| Yes | ||
| No | ||
| Prefer not to say |
9B
As a concessionary bus pass holder, would you be prepared to pay a fare for a better bus service?
| Option | Results | Count |
|---|---|---|
| Yes | ||
| No | ||
| Not Sure |
Over to you -
Please let us know your thoughts (Max 500 words) on bus services in Somerset
This question has been answered 1045 times.
