Listening, Learning, Changing – The future of hubs and libraries

We are carrying out an eight week countywide public engagement from Thursday 17 December to Thursday 11 February 2016 on the future of hubs and libraries in Somerset.

We are looking for feedback from people to help us understand more about how and when they access public services, including libraries, and how their needs could be met in the future.

The way people use libraries is changing and we have a plan, which sets out how we will do everything we can to keep all libraries in Somerset open. This includes a change in library opening hours. For more information about our plans, please take a look at the Listening Learning Changing - The future of hubs and libraries - Proposals below. Further information is also available and includes:

  • Libraries Vision and Outcomes
  • Priority Locations
  • Open Libraries: Self-service technology
  • Proposed library opening hours changes
  • Ranking of all Libraries
  • Library opening hours and activity graphs
  • Library current and proposed opening hours graph

As part of our plan, with partners, we are creating a number of hubs, which will reduce building running and maintenance costs, making financial savings and helping to make services more sustainable and fit for future use.

The first hub is due to open at Orchard Court (Glastonbury Library) in autumn 2016, with services including the library, children’s centre, Citizens Advice, registration services, Mendip District Council and a nursery. To see the proposed designs for the Glastonbury hub, please see below:

  • Glastonbury pilot hub – look and feel

How to get involved

You can tell us what you think about our plan by:

  • Completing an online questionnaire click here
  • Filling out a printed questionnaire available at your local library and handing it to a member of staff. Or you can post it to any Somerset library.
  • Coming along to a public drop-in event. You can drop-in at any time during the session.

A poster showing the dates and times of drop-in sessions is on display in your local library, and can also be viewed here.

More information

If you have any questions or want to know more, you can:

  • Attend a drop-in session
  • Speak to a library service member of staff
  • Email
  • Phone 0300 123 2224

If you need the questionnaire and/or supporting information in a different language or format, please email or phone 0300 123 2224.

For this engagement exercise the key document to read is the first one in the list below, the others are for futher information.

This consultation has now closed.


  • Opened
    17 Dec 2015 at 11:00
  • Closed
    11 Feb 2016 at 23:59